Return and Exchange
We would like to inform you that you may return and exchange items under the following conditions:
1. Return and exchange is within a period of 30 days from date or receipt of item for regular priced items and 7 days for items on sale and markdown
2. Accompanied by the original receipt, and
3. Item is unused, in its original packaging with swing tags and box intact.
4. Original Shipping cost and return shipping fee cost will not be repaid.
In addition, we would like to advise you that the following conditions are not entitled to a refund or exchange under Consumer Act of the Philippines (RA 7394)
1. Defective items unless defect is caused by misuse or mishandling of items by customer
2. Change of mind of customer
3. For sanitary and hygienic reasons, socks, stockings, bras , inner wear and similar items will not be accepted for return or exchange
Generally, merchandise returns and replacement is subject to company policy and procedures and should be coordinated with our authorized representative in our Facebook page or our official email, email@example.com. The customer will be given instructions which store he/she can return the item.
Valid reasons for return and exchange include the following:
- Product that is different in look and color from the product specified in the website;
- Faulty, defective, or damaged product;
- Wrong item is delivered;
- Item has missing accessories; or
- Change of size
If the replacement item is lower in price, no refund will be given.
Please note that your sales invoice was shipped together with your order. Kindly keep your sales invoice should you ever need it for warranty or return and exchange.
Refund Lead Times
Please note that the validity of refund requests is the sole discretion of Sports Central. The type of refund will depend on the payment method used. Please be guided by this chart of the lead times for refund.
|Payment Method||Lead Time|
|Credit Card via Paynamics||30 to 45 working days|
|Debit Card/ Over the Counter||7 to 21 working days|
|GCash||3 to 5 working days|
|Grabpay||3 to 7 working days|